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Privacy Policy

Blessed Beginnings Team LLC respects your privacy and is committed to protecting the personal information you share with us through our website, forms, scheduling tools, communications, and services.

This Privacy Policy explains how we collect, use, disclose, and protect your information, including information you provide when you visit our website, complete a form, schedule services, or opt in to receive text messages from us.

By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • name

  • phone number

  • email address

  • mailing address

  • appointment or scheduling details

  • intake or form submission details

  • communication preferences

  • any other information you choose to provide through forms, scheduling requests, or direct communications

We may also automatically collect certain non-personal or technical information when you use our website, including:

  • IP address

  • browser type

  • device type

  • operating system

  • pages viewed

  • date and time of website visits

  • referring website or source

  • general site usage and interaction data

2. How We Use Your Information

We may use the information we collect to:

  • respond to inquiries

  • schedule and manage appointments or services

  • send appointment reminders and follow-up communications

  • provide requested services and support

  • send service-related or customer care text messages if you have opted in

  • improve our website, systems, and customer experience

  • maintain business and communication records

  • comply with legal, regulatory, or operational obligations

We use your information only as reasonably necessary to operate our business and communicate with you about requested services or related administrative matters.

3. SMS Opt-In and Text Messaging Details

If you provide your mobile phone number and expressly opt in, you may receive text messages from Blessed Beginnings Team LLC related to:

  • appointment scheduling

  • appointment reminders

  • intake or onboarding

  • follow-up communications

  • service-related updates

  • responses to your inquiries

  • other customer care or administrative communications related to your interaction with our business

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of text messages at any time by replying STOP to any message. For assistance, reply HELP.

Consent to receive SMS messages is not a condition of purchase. Your SMS consent applies only to the mobile number you provided and authorized.

4. How We Share Information

We do not sell your personal information.

We may share your information only with trusted service providers, contractors, or platforms that help us operate our website, forms, scheduling, communication systems, analytics, or other business functions, and only to the extent reasonably necessary for those services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors, platforms, or service providers that support the delivery of text messaging services, and only to the extent necessary to provide those services.

We may also disclose information when required by law, regulation, subpoena, court order, or other legal process, or when necessary to protect our rights, safety, or property.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve website functionality, understand visitor behavior, monitor site performance, and improve user experience.

These technologies may collect information such as:

  • browser type

  • device information

  • IP address

  • pages visited

  • time spent on pages

  • click behavior

  • referring website or traffic source

You may adjust your browser settings to manage or disable cookies. However, disabling cookies may affect the functionality of certain features on our website.

6. Data Security Practices

We use reasonable administrative, technical, and organizational safeguards to help protect personal information against unauthorized access, disclosure, misuse, alteration, or loss.

While we take reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Because of this, we cannot guarantee absolute security.

7. Your Choices and Rights

You may choose not to provide certain personal information, but doing so may limit your ability to use some website features or receive certain services.

You may also:

  • opt out of SMS messages at any time by replying STOP

  • contact us to update or correct your contact information

  • contact us with questions about how your information is used

  • request that we stop certain communications, where applicable

8. Third-Party Platforms and Links

Our website may contain links to third-party websites or may use third-party platforms for scheduling, forms, communications, analytics, payment processing, or website hosting.

We are not responsible for the privacy practices, content, or policies of third-party websites or services that we do not control. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization.

If you believe that a child has submitted personal information to us without proper consent, please contact us so we can review and address the matter appropriately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

Your continued use of our website or communications after any updates are posted constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

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Blessed Beginnings Team LLC

207 Monks Way Franklin, TN 37067

(615) 673-4688

support@blessedbeginningsteam.com

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HIPAA Notice of Privacy Practices of the Lactation Consultant
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law designed to protect your privacy whenever your health care providers (like the lactation consultant) have to discuss your case, or send information about you to different offices. We have to keep a file to record our consult – but we promise that the private, protected health information in it will be kept confidential.

The LC can freely share all the details of your personal health information for purposes of “treatment, payment and health care operations.” That means the LC can talk to you about your situation, discuss it and/or share information with your other health care providers and/or specialists you are referred to, and the LC can also share information with your health insurance company if they need it. Also, the LC can call or write you to remind you to come back for an appointment, or to tell you how you can get a product or service that might interest you and your family.

The law also requires the LC to share your information under other, very precise situations: for example, if a subpoena has been served on this office, to turn over medical records ... or a federal agency is investigating a complaint that we have not been protecting your privacy.

Any other time the LC shares your personal health information, it has to be with your specific authorization: you have to okay it, in writing, first. For example, you may want us to send information about your consultation to the Human Resources Dept. where you work, so they can pay you back under their workplace lactation support program. When you do give us permission to turn over information about you, we can give out only the minimum amount of information needed to get the job done.

You have four rights under HIPAA: 
(1) Access (you can ask the lactation consultant to see all the PHI she has about you); 
(2) Amendment (you can ask the lactation consultant to change her files to amend inaccurate PHI); 
(3) Disclosure Accounting (you can ask to whom the lactation consultant has given your PHI) and 
(4) Restriction Request (you can put limits on the lactation consultant’s use and sharing of your PHI). 

Our duty under to HIPAA is to give you this notice, so you understand we have promised to keep your private health information confidential. If we change this notice in the future, we’ll give you a new copy. Leah Jolly acts as the privacy officer of Bay Area Breastfeeding & Education. Her number is 713-496-2223. She can answer your questions or concerns about how your privacy is protected.  

You can complain if you think your privacy hasn’t been protected by the lactation consultant. First, you’d have to bring your complaint to the IBCLC who has a duty to try to patch things up. We can’t penalize you for making a complaint. If we don’t address your complaint adequately, you can go over our heads to the Office of Civil Rights of the federal Health and Human Services Dept., to ask that a formal investigation be made. You can get all the details from them by calling (toll free) 1-800-368-1019; or, see their website at https://www.hhs.gov/hipaa/filing-a-complaint/index.html. You can’t go to court and sue us over a HIPAA violation -- but you can ask HHS to investigate.
© ECB JD IBCLC FILCA, July 2009, adapted with permission by Misti Ryan, BSN, RN, CCE

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How we use your personal information On our website you many give us personal information about you, such as your name, your contact email and other contact details on various places on our website.  The information you give us is absolutely safe with us.  We will never rent, sell, share or otherwise disclose your personal information to third parties, with the exception of sharing with health care providers as explained above.  We might contact you from time to time regarding your inquiries, purchases or services you have subscribed to.  We may also send you promotional announcements from time to time about new products or services you might find useful.  You may also opt out from receiving information from us at any time and ask us to remove your contact information from our database.

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